Curriculum Vitae
A professional overview for prospective clients and employers.
Skills and Talents
- Network and System Administration
- Windows Server, Linux, FreeBSD
- Apache, IIS, MySQL, Microsoft SQL
- Active Directory, TCP/IP, DNS
- Wireless, VPN, VMware
- Multimedia and Web Development
- HTML, CSS, jQuery, XML, EDI
- PHP, Perl, C#, VB, ASP.NET, shell
- Adobe Photoshop and Creative Suite
- Google and cloud services
- Computer Hardware and Software
- Build and upgrade PC components
- Desktop, laptop, mobile devices
- DOS, Windows, Linux, Mac OS
- Microsoft Office suite
- Interpersonal Attributes
- Creative, detailed, well organized
- Patient, sincere, friendly
- Individual and team player
- Problem solver
Formal Education
- Computer Network Engineer - Westwood College of Technology - Anaheim
- Computer Science Major - Fullerton College - Fullerton
- Diploma Graduate - Sonora High School - La Habra
Professional Experience
- IT Manager - DMetrix, Inc. - Tucson
- Currently responsible for development and maintenance of web services, network infrastructure and database systems to ensure seamless operation and integration with DMetrix flagship products and services.
- 2012-
- Helpdesk / Field Technician - Canyon Ranch - Tucson
- Provided phone support and rapid-response field service to employees, executives and guests in an enterprise class environment, occasionally working with support staff at other Canyon Ranch properties to resolve issues.
- 2011
- Programmer / EDI Specialist - Freight Management, Inc. - Anaheim
- Provided data entry, EDI programming, Web development, in-house technical support and network management services for a global leader in comprehensive freight logistics. Improved internal processes in various departments through document templates and scripts for automation.
- 2004-2010
- Product Support Specialist -
Cisco-Linksys, LLC - Irvine- Delivered World Class Customer Service™ in a fast-paced call center environment to include technical support for a full range of Linksys wired and wireless networking products. Consistently met or exceeded expectations for first-call resolution and call volume, aided by past and present hands-on experience with the brand.
- 2003
- Webmaster / System Administrator - Computer123.com
- Transformed a resale computer hardware store and family business into a successful
E-commerce platform and achieved sales growth through development of frontend and backend systems to manage the entire process and greatly improve the user experience. - 1997-2001
- Transformed a resale computer hardware store and family business into a successful
- Customer Service / Copy Clerk - Farr's Hallmark Stationers, Inc. - La Habra
- Recognized by customers for my attention to detail in the copy center. Purchased my first car at age 15 from the money earned.
- 1995-1996